Job Description

SAGE SOFTWARE EXPERIENCE IS REQUIRED

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ORDER ENTRY / CUSTOMER SERVICE CLERK

Hours: Mon â€" Friday 8:00am -5:00pm; Plus, every other Saturday 8:00 â€" 1:30pm upon conversion
Status: Temp-to-Hire
FLSA: Hourly/Non-Exempt
Reports To: Administrative Lead

Ideal Candidate
Sharp individual, focused and detail oriented with excellent computer/data entry skills, committed to providing exceptional customer service.

Requirements
• Minimum 2 years Customer Service / Call Center experience â€" preferably in Automotive Industry
• Experience using multi-line phone systems (we have 23 lines)
• Pleasant phone voice and demeanor
• Must type 50+ wpm
• Data Entry / Order Entry experience required (this position is 75% data entry)
• Proficient using Microsoft Office: Word, Excel, Outlook
• Able to compose Excel spreadsheets
• Possess good verbal and written communication skills
• Able to multi-task and prioritize while working in a fast paced environment
• Resourceful and self-motivated; able to work independently as well as in a Team
• Have a Team-Player mentality; be customer focused
• Excellent attention to detail, organizational and follow-up skills needed
• Bilingual/Spanish preferred, but not required
• eBay and PayPal experience is a big PLUS!

Additional Requirements: Any offer of Fulltime employment from CPP is contingent on the following:
• The ability to work daily overtime if workloads require;
• The ability to work every other Saturday (8:00am-1:30pm)
• Passing online skills testing: typing, data entry, Word, Excel, Outlook + cognitive and personality;
• Passing a Background Check plus a Drug and Physical exam

Job Duties: responsibilities include, but are not limited to:
• Answering calls, routing calls and taking messages.
• Answers phone inquiries regarding order status and order tracking
• Order entry - processing incoming/outgoing orders
• Order scheduling
• Minor inventory management
• Maintaining Excel spreadsheets
• Filing and maintaining office files
• Contributes to Team effort by accomplishing assigned tasks in a timely manner
• Backup Receptionist duties
• May help download online eBay orders and use PayPal to invoice

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Hourly pay, Full time, Temporary work, Local area, Saturday,

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