Job Description

• As Retail CRM Manager, candidate will drive Retail’s CRM capability for the global retail business focused on customer acquisition and retention.
  
  
• Candidate will ensure the health of the capability by delivering database integration, privacy compliance, and quality measurement.
  
  
• Through this role candidate will grow customer lifetime value with an optimized and evolving portfolio of communication levers that candidate help to integrate.
  
  
• Candidate will effectively partner with analytics to design an effective and scalable measurement system and identify the key events through mining complex data sets.
  
  
• Additionally, candidate will partner with business, database, and product owners to design specific opportunities to engage customers by delivering a dynamice infrastructure that leverages existing and new technologies.
  
  
• Candidate will serve as the CRM technology and execution expert ensuring functionality and processes are aligned to brand, business, and program priorities.
  Summary:
  
  
  
  • The people here at client don’t just build products — client crafts the kind of wonder that’s revolutionized entire industries!
    
    
  • It’s the diversity of those people and their ideas that supports the innovation that runs through everything client does, from amazing technology to industry leading environmental efforts.
    
    
  • Join client and help client leave the world better than client found it.
    
    
  • Client’s Retail Commercial Marketing team is seeking a WW Retail CRM Manager to support the strategy development and execution of marketing campaigns for product programs within client Retail across client.com, in the client Store app, and in over 500 stores globally.
    Key Qualifications:
    
    
    
    • 8 to 10 years’ experience designing and leading a CRM function/team across a matrix organizational structure for a multi-national e-commerce company.
      
      
    • Experience identifying and advocating CRM technologies and programs that deliver personalized, automated on platform and outbound communications at scale.
      
      
    • Retail (online and in store) and product launch experience preferred
      
      
    • Experience working in a global organization on multimarket, multi-language projects
      
      
    • Comfort with data analysis, building forecasts and evaluating models to drive key KPIs
      
      
    • Able to work independently and with ambiguity innovating down to the details to develop a new idea
      
      
    • Strong program and project manager skills
      
      
    • Able to manage complexity by synthesizing information
      
      
    • Extraordinary storyteller with strong written and verbal communication skills; strong at building and delivering compelling presentations
      
      
    • Able to engage, influence and balance needs of multiple stakeholders at all levels
      
      
    • Top performer consistently achieving results and persisting in the face of challenges
      
      
    • Curious and proactively learns through experimentation when tackling new problems
      
      
    • Team player, strong collaborator
      Education and Experience:
      
      
      
      • Bachelor’s degree in relevant subjects preferred but not required
        Notes:
        
        Pay Range: $65 - $70/hr on W2
        The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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